Tripla Co., Ltd. (Headquarters: Chuo-ku, Tokyo, CEO Kazuhisa Takahashi, CTO Toripura, hereinafter referred to as “Tripla”), which develops IT / AI services for the travel industry, will start operating in Hakodate, Hokkaido from October 1, 2020. Introduced the multilingual AI service “tripla chatbot” to the multilingual site “TRAVEL Hakodate” of the tourist information site “Hakodate City Official Tourist Information Hakodate” operated by Hakodate, and automatically responds to inquiries from foreign tourists 24 hours a day by AI. We are pleased to inform you that we have started answering.

Hakodate City accepts travelers from Asia throughout the year, and the number of inquiries has increased. Currently, the number of tourists is decreasing nationwide due to the influence of the new coronavirus, but in providing information to foreign tourists who want to visit Hakodate City, where many seasonal events are held, in the medium to long term, We decided that the instant response service using multilingual AI was very effective, and decided to introduce the “tripla chatbot”. In addition, by introducing a chatbot, the number of people who respond to inquiries can be reduced to a minimum, and during that time, by visualizing and analyzing the contents of inquiries and changes in changes in increase and decrease, the business system and staffing can be reorganized. , It will be possible to reflect it in tourism business measures, etc.

Image of using “tripla chatbot” installed in “TRAVEL Hakodate” (English)

We have introduced “tripla chatbot” to the multilingual site “TRAVEL Hakodate” of “Hakodate City Official Tourist Information Hakodate” operated by Hakodate City, and respond to inquiries in English, Traditional Chinese, Chinese Simplified, and Korean. AI corresponding to the word will answer automatically 24 hours a day. In addition to AI that has been introduced to 720 facilities mainly in the travel industry and has been repeatedly learned, Tripla operators will support questions that cannot be answered by any chance from 8:00 to 22:00, and will provide reliable answers. Until now, the staff responded individually to the contents received via e-mail and inquiry form from 9:00 to 19:00, excluding the year-end and New Year holidays, but it is now possible to automatically respond by AI in 4 languages ​​24 hours a day. I did.
Frequently asked inquiries about “TRAVEL Hakodate”, a multilingual site of “Hakodate”, include a lot of information about transportation, the opening status of nearby facilities, and the latest information on climate and seasonal events. We will also guide you to the website of the tourist operator and provide you with real-time answers. In addition, we will support travelers by displaying a few “Frequently Asked Questions” immediately after opening the chatbot.
The “tripla chatbot” will improve the convenience of travelers and improve the efficiency of inquiries, and at the same time, support the cooperation of local governments, tourism associations, tourist operators, and travelers, and contribute to the local tourism business.

In addition, while government-led measures to “avoid three-cs” in corporate activities are being continuously required, the risk of infection due to crowded people will be mitigated, and corporate activities will be online and operational efficiency will be improved. AI chatbots are a very effective tool. Tripla has deployed “tripla chatbots” in all industries and industries that want to streamline inquiries inside and outside the company, including local governments and tourism associations, to streamline inquiries and go online, and to “three” in the corona era. We will contribute to “dense avoidance” and improvement of customer satisfaction.

Tripla will continue to be new by providing IT services to customers in the existing travel industry and other industries, in accordance with the philosophy of “market-in” that listens carefully to customers’ opinions and continuously develops services that fit the market. We will create value and improve the functions of our services.

[Overview of Hakodate City Official Tourist Information “Hakobura” Multilingual Site “TRAVEL Hakodate”]
Hakodate City Official Tourist Information Multilingual Site that provides information on sightseeing in Hakodate and the city of Hakodate via the Internet. A must-see for those planning a trip to Hakodate and those who want useful information on sightseeing! Hokkaido Hakodate City official tourist information multilingual site, providing information on night views, illuminations, seafood bowls, sushi, local gourmet, recommended courses, advantageous tickets, convenient services, hotels, access, etc. in multiple languages I am. It is set up and operated by the Hakodate City Tourism Department, and is also operated by NPOs, incorporated associations, chambers of commerce and industry, and related associations.

“TRAVEL Hakodate” Top page URL for each language
(English) https://www.hakodate.travel/en/
(Traditional Chinese) https://www.hakodate.travel/cht/
(Simplified Chinese) https://www.hakodate.travel/chs/
(Korean) https://www.hakodate.travel/kr/
(Thai) https://www.hakodate.travel/th/
(Malay) https://www.hakodate.travel/my/
(Indonesian) https://www.hakodate.travel/idn/

• For Thai, Malay, and Indonesian, English is available.

[Overview of tripla Co., Ltd.]
Headquarters location: 6th floor, Shinkawa I & L Building, 1-22-13 Shinkawa, Chuo-ku, Tokyo
Company establishment: April 15, 2015
Representative Director and CEO: Kazuhisa Takahashi
CTO: Tadashi Toryu
URL: https://corp.tripla.jp/

[Overview of multilingual AI service “tripla chatbot”]
Significant business reductions by having AI that supports five languages, Japanese, English, Korean, Simplified Chinese, and Traditional Chinese, respond to inquiries from customers that the front desk staff responded to by phone or email on their behalf. It is a service that contributes to improving customer satisfaction.
Since its release in 2017, it has been introduced to 720 facilities in Japan, including accommodation facilities, as a service that enables you to respond to inquiries from customers and complete accommodation reservations on the official website of the accommodation facility. For the travel industry, the industry’s only five-language native manned operator support system is also highly evaluated.
In July 2020, the AI ​​engine was manufactured in-house in five languages, making it a service that can be used to respond to inquiries from all industries and business categories.

[Contact for inquiries regarding this release]
tripla Co., Ltd. Public Relations Ono
TEL: 03-6276-6553 E-Mail: support@tripla.jp